“Man must evolve for all human conflict a method which rejects revenge, aggression and retaliation. The foundation of such a method is love.” – Martin Luther King, Jr.

Conflict is natural and happens in every ongoing relationship. As it is unavoidable one must learn to manage it. On a positive note, conflict is a sign of need for change and an opportunity for growth, new understanding and improvised communication.

As part of the capacity building of teachers, a workshop on ‘Conflict Management in Classroom’ was conducted on Friday, April 12, 2019. The objective of the workshop was to develop the knowledge, skill and confidence to manage conflict in Classroom situations effectively with resolution techniques. The training was facilitated by Ms. Uma Patra and teachers from Classes IV to VIII took part in it.

The participants learnt the various strategies to handle the interpersonal conflict in different situations, the factors responsible for conflicts and got an in-depth understanding of Thomas-Kilmann Conflict Mode Instrument which describes the ways of dealing with conflict. They also learnt about their role as mentors to direct destructive conflict to constructive one, how to channelize the impact in positive ways through collaboration, compromising and avoiding the unwanted situations so as to covert the loss-loss situation to win-win situation.

The facilitator also recapitulated the Dos and Don’ts of the classroom rules as mandated by the National Education Association like praise students for acting appropriately, get parents involved early on, give students tools for interacting with each other, define behavioural expectations using the champs model etc.

It is said 10% of conflict is due to difference in opinion and 90% is due to delivery and tone of voice. So be the positive voice and not the echo.

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